Delivery:
Fashiana will make sure that the products are delivered in perfect condition & in the quickest time possible. For items that will require separate shipping charges, we will indicate it clearly on the item detail page & during order placement.

if in case we don’t find your reason to be valid , and still you would like to return Shipping cost will be applicable for the same.

Cancellation:
If your order is canceled or un-delivered to your delivery location, we will refund the complete order amount including delivery charges. If you cancel part of the order, delivery charges will not be refunded.*

Return & Exchange:
We hope you love our products always, and never need to come to this page. But in an extremely rare case that you do, here is our returns policy:

  1. All products can be returned (only if there will be any defect or wrong size sent by us) or exchange within 5 days of product delivery. Please ensure that the product is unused and with all tags intact.
  2. Returns can be requested by emailing us at customercare.fashiana@gmail.com with your order details.
  3. In case of return or exchange you need to courier us back the product and share the tracking slip with us. The charges for return and COD fee (if applicable) in this case would not be reimbursed.
  4. The address on which you need to send the product is:
    12-13 1st floor, vishnu colony,
    near shravan palace,
    Riico mansarovar
    jaipur 302020
  5. Refund via your bank account/gpay/ paytm shall be initiated after receiving back the product. And the credit shall be done within 7 days of the same. In case you choose store credits as a mode of refund.
  6. In case of discounts applied during ordering, the discount value shall also be adjusted in the refund, as applicable.
  7. If you wish to exchange then only in case of size issue you can exchange, you can’t exchange with other product. Shipping charges for exchange order will be applicable.
  8. You can also send message on WhatsApp number.+916375328672 for return/exchange query

The following EXCEPTIONS and RULES apply to this Policy:

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
  • Only size exchanges are allowed.
  • In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.