FAQ’s

Question IS FASHIANA AN INDIAN COMPANY?
AnswerYes. Fashiana is a registered LLP company. Fashiana has a chain of retail stores on all major Indian E-Commerce Websites.
Question WHERE IS FASHIANA'S HEAD OFFICE LOCATED?
AnswerJAIPUR (RAJ), India email: mail.fashiana@gmail.com
Question WHERE CAN I BUY FASHIANA PRODUCTS IN INDIA?
AnswerWe retail our products by online sales through our website at www.Fashiana.com
Question ARE FASHIANA PRODUCTS AVAILABLE INTERNATIONALLY?
AnswerYes, we offer online sales through our Fashiana website at www.Fashiana.com to whole world, you name any country eg. Australia,  Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. We plan to expand this online webstore to ship to customers around the world in the near future. In addition, we sell Fashiana products to retail and wholesale buyers around the world through our export department based at Fashiana headquarters in Jaipur, India.
Question SIZES AVAILABLE
AnswerThe Twin size Throw 55 x 85 inch.
The Queen size throw 85 x 90 inch
Small size Roundie 55 x 55 inch
Full size Roundie 72 x 72 inch
Question WHERE ARE YOUR MANUFACTURING FACILITIES LOCATED?
AnswerOur mission has always been to work with village-based artisans across India employing their regional textile skills and Specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas. We have our factory in Sanganer, jaipur, Rajasthan
Question ARE ALL FASHIANA PRODUCTS HANDMADE?
AnswerWe try to maximize the handmade process, using hand-woven, hand block- printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.
Question THE PROCESS – 100% VEGAN -
AnswerThe process of manufacturing of the products is 100% vegan.
The recipes for the dyes are made from all natural ingredients.
No animal products or by products are used.
No chemicals are used in the process.
Also no trees are cut/ harmed even for block making.
Question WHAT ARE THE ADVANTAGES OF HANDLOOM FABRICS?
AnswerThe handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.
Question HOW DO I SHOP ONLINE? HOW TO ORDER?
AnswerYou can order our beautiful pieces online from our website through PayPal. PayPal accepts all major Debit & Credit cards.
Question HOW LONG DOES SHIPPING TAKE?
AnswerAs soon as you place your order with us, it will take 3 to 5 days for us to process your order. We ship using International Express Shipping by FedEx/DHL/UPS Generally Shipping Company takes 5 working days to deliver the goods.

 

Once the product is shipped out, a tracking number will be emailed to you in a separate email through which you can track the true estimated time of arrival of your package.

 

Disclaimer – Please note that the import duty/ taxes shall be paid by the buyer if and when applicable in accordance to the country authorizations and policies.

Question IS IT SAFE TO USE MY CREDIT CARD ONLINE AT FASHIANA.COM?
AnswerWe do not store credit card information on our website. Your credit card information is safe with our payment solution providers – Scavenge, PayU and PayPal.
Question WHAT IF AN ITEM IS OUT OF STOCK?
Answer

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

Question DO I HAVE TO SIGN UP FOR A FASHIANA ACCOUNT TO BUY SOMETHING AT FASHIANA.COM?
Answer

You do not have to create an account on Fashiana.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account like, you can get Latest updates about our Deals, offers,discounts and much more