Fashiana will make sure that the products are delivered in perfect condition & in the quickest time possible. Most of the items are shipped for free. For items that will require separate shipping charges, we will indicate it clearly on the item detail page & during order placement.
if in case we don't find your reason to be valid , and still you would like to return Shipping cost will be applicable for the same.
If your order is canceled or un-delivered to your delivery location, we will refund the complete order amount including delivery charges. If you cancel part of the order, delivery charges will not be refunded.*
Return & Exchange:
You have the option to return or exchange items purchased on fashiana.com. Return/Exchange acceptance varies to 7 days after the receipt the of the item. If you choose to exchange the item for reason of extremely different in size.
Then please note that if it is our mistake in sending the customer a different size rather than what the customer has ordered, then it's applicable for Free return/Exchange or else shipping cost is applicable for return/exchange( shipping cost differ from product to product).
1). Items returned/exchanged should be in its original condition (tags and labels should be as it is), otherwise return or exchange would not be applicable.
2). In case of returns initiated, the refund amount will be only transferred once we get a confirmation from shipping partner that reverse pickup from customer has already done by the pickup boy.
3). In case of returns, once the item/items are reached to us, been checked and found ok, refund amount will be immediately refunded to customer's bank account.
4). Products in 299 Store and 399 Store, will not be applicable for return/ Exchange.
5). Refunds will be only initiated via Bank transfer, i.e refunds will be given to cutomer via bank transfer only, not my any other means like cash, cheque,etc.
6). Products displayed on website are edited and have a bit of photographic effect, so colour issues will not be valid case for exchange & return.
If founded an invalid reason for the return/Exchange by our Team, fridge cost will be applicable for returns/Exchange. For Return :- Rs 200/- INR & Exchange : - Rs 150/- INR for one piece/item/product will be applicable
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
- Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
- Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
- In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.
- If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.